Taking Proper Care Of Jewelry / Warranty
Quality Guarantee and Trust in Galacta Jewelry
At Galacta Jewelry, we believe that every piece of jewelry we create is not just an accessory but one of life's most precious memories. That’s why we are committed to providing top-notch quality and security, because your trust is invaluable to us.
Guaranteed Authentic Inclusions
We guarantee, with full legal responsibility, that every piece of jewelry contains exactly the inclusions you have sent us. Your memories are safe with us.
Two-Year Warranty for Your Peace of Mind
We proudly offer a two-year warranty, the only one of its kind in the industry. This warranty covers:
✦Color changes or decomposition of the milk within the jewelry.
✦Yellowing of the epoxy resin used to create the milk stone.
✦Free repairs if the milk stone separates from the metal setting.
Please note that the warranty includes repairs and modifications, but does not cover refunds. Our goal is to ensure your jewelry remains perfect.
Storage and Replicas for Added Security
To provide additional protection for your memories:
✦We store your milk: Every milk sample we receive is stored for two years, allowing us to replicate your jewelry if it becomes damaged. This also saves you shipping costs if you wish to order additional pieces in the future.
✦We create a replica: During the production process, we create an additional replica of your jewelry, which we keep for quality assurance throughout the warranty period.
What Is Not Covered by the Warranty?
Some changes are natural and to be expected over time:
✦Metal oxidation: This natural process occurs with silver, but proper care can significantly slow it down. Follow our maintenance and cleaning tips to keep your jewelry looking its best.
✦Subtle color changes in milk stones: Since milk is an organic material, it may undergo slight changes over time – from white to a soft yellow-cream or slightly more transparent shade. While most milk stones will remain just as they were when you received them, some may exhibit minimal changes.
These changes do not detract from the beauty of your jewelry but instead make it unique and vibrant. Of course, if the changes are significant and aesthetically unpleasant, we will gladly remake the piece.
Care Tips for Galacta Jewelry
Proper care ensures your jewelry retains its beauty and shine for years. Follow these guidelines to protect your cherished pieces:
What to Avoid
Galacta Jewelry is perfectly waterproof, but to keep it beautiful for a long time, please follow these instructions:
✦Always remove your jewelry before swimming in the pool or sea. Saltwater, chlorine, and heat can affect the silver and the stone.
✦Do not use harsh chemicals while wearing your jewelry - they can and will damage it.
Proper Storage
✦Store your jewelry in its original box, which includes a special cloth to prevent oxidation.
✦Never leave your jewelry near heat sources, such as radiators, windowsills, or in a car.
✦Ensure your jewelry is completely dry before storing it, as moisture accelerates oxidation.
Cleaning for Long-Lasting Shine
Regular cleaning will keep your jewelry looking as beautiful as the day you received it.
How to Clean Your Jewelry
✦Use the special white polishing cloth included with your Galacta jewelry. Use it only on the metal parts and leave the milk stone untouched.
✦Avoid paper towels or tissues, as they can scratch the surface.
✦You can have your jewelry professionally polished by any jeweler or send it back to us for polishing. If you choose to send it to us, you are responsible for all shipping costs.
You can find more info on silver jewelry maintenance HERE.
Personalized Jewelry and Additional Information
Custom Galacta jewelry made to order, outside of our standard collection, is crafted with the same high-quality materials and techniques as our standard pieces. However, as these custom pieces have not undergone standard testing, we are only responsible for the condition of the milk stone and inclusions, and not for potential issues with the design or functionality.
We are dedicated to preserving your memories in the most beautiful and meaningful way possible. If you have any questions or need further assistance, we’re here to help!
