F A Q
Where is Galacta Jewelry located?
We are in Croatia and we accept orders from and ship Worldwide.
Shipping Policy
What happens after I place an order?
After you complete the checkout process, the email with detailed instructions and our address will be sent to your email address, the one you provided during the checkout.
If you don't receive that email within an hour of placing the order, please, check your spam filter or contact us at galacta.jewelry@gmail.com.
After you ship the materials needed, please, provide us with the tracking number if available, and inform us that you have shipped them.
We will also briefly inform you after we receive your milk or other inclusions.
How long will it take for my order to be processed and shipped?
After the milk arrives, making breast milk jewelry takes up to 20 business days.
Shipping from Croatia to UK and EU takes 5-10 business days, and from Croatia to the US, and the rest of the world usually takes 10-15 business days.
Please, see this page for detailed information: Shipping Policy
You would like to give someone Galacta Breastmilk Jewelry as a present, or you would like the shipment to arrive before a certain date:
Since the time of making jewelry is flexible and depends on many factors, it is difficult to guarantee the arrival of the finished jewelry if you do not order it at least 2 months before the desired date (3 if you are outside of the European Union). This especially applies to holiday gifts such as Christmas, Valentine's Day, etc.
If the recommended deadline has passed, we advise you to give a Gift Voucher, and you can also choose a digital card with it, completely free of charge.
Do you accept custom orders?
Yes, gladly. Contact us at galacta.jewelry@gmail.com.
⚠️ Custom-made jewelry will not differ in composition and material quality from the standard offer. However, since it has not undergone the usual testing for understandable reasons, Galacta Jewelry cannot be held responsible for any potential design and functionality issues, only for the condition of the stone with inclusions.
Discount codes cannot be applied to custom-made jewelry.
How can I send you my milk and other inclusions?
Please, see the detailed instructions HERE.
Can you create a piece without breast milk?
Yes. Every piece can be made without milk inclusion. If there is a need, we can 'fake' the milk presence by using almond milk, white paint, etc - your choice.
How do I know that you have used my milk to create jewelry?
We guarantee that if you order a breastmilk jewel and send your milk, it will be carefully preserved and used in your jewelry.
Unfortunately, due to the high price of such confirmation, we can't provide a DNA report, but you can always make a test by yourself, you only need to scratch a little piece from your jewelry and send it for lab testing.
What will you do with the remnants from my milk and other materials I sent you?
As your milk is fully preserved, we will store and keep it for 2 years, since it's time we guarantee you your jewelry won't change or discolor, so I'll be able to recreate your jewelry if there's a need to do it, without you having the hassle of shipping milk yourself.
After that period, we will dispose of it.
Regarding hair and other inclusions, any remnants you would like to keep will be collected, packed, and shipped back to you, along with your newly created jewelry.
Also, you can get a remake/replacement of your jewelry within that period (2 years) if your jewelry discolors, or metal elements detach, break, etc. Of course, you need to take care of your jewelry, because damages caused by improper handling will not be repaired.
How to properly take care of breast milk jewelry?
Please, read the detailed instructions HERE.
Shipping Policy
Warranty
Returns
